UX/UI Design, Software Development, Digital Infrastructure
Vernota-Tap to Interact Platform
Employee service interactions create valuable performance signals, but most companies do not have a simple way to capture them at the moment they happen.
YEAR
2026
TIMELINE
1 Week
CLIENT
Vernota
SERVICES
Lite SaaS
UX/UI Design
Software Development
THE CHALLENGE
Cada Grande developed the backend platform for Vernota, a TTIP system designed to help organizations collect customer feedback, track employee service performance, and give Human Resources teams clearer visibility across client-facing roles.
Vernota needed a backend platform that could support its client-facing employee feedback system, where companies can track customer service interactions, employee performance, and service quality through a simple tap or scan experience.
The platform was designed for organizations that need better visibility into how employees perform during real customer interactions. This is especially useful for Human Resources departments, managers, and companies reviewing new hires during probationary periods
The challenge was not just creating a feedback page. Vernota needed a system that could connect physical employee cards to a digital feedback flow, then organize that information into a structure that its clients could actually use.
The platform had to be simple for customers, useful for HR teams, and flexible enough for Vernota to present to companies across industries such as banking, hospitality, retail, and professional services.
THE SOLUTION
Cada Grande developed the backend platform for Vernota to support a full tap-to-interaction feedback workflow.
The system allows Vernota’s clients to connect employee cards to individual digital profiles. After a customer interaction, the customer can tap or scan the employee’s card, rate the experience, leave feedback, and submit a short review of the interaction.
On the backend, the platform is structured to help Vernota’s clients review employee performance across individuals, teams, and departments. This gives Human Resources teams a clearer way to identify strong performers, spot service issues, support new hires, and track patterns over time.
The result is a functional backend system that turns everyday customer interactions into structured performance data. Vernota can use the platform to provide its clients with a smarter way to evaluate service quality, improve accountability, and support better employee development.
